Testimonials

“The staff could not be any better. They look after us well, they treat us well. All the staff look after us and listen to what we say. The manager comes to talk to me when she can. She works hard, but would listen to me if I asked her. I came here to live and I have enjoyed every minute here. It could not be better. There is nothing else they could do for me, as they do a good job already. Everything I ask them to do they will help me anytime.”

Resident


“You do “just everything” well. The staff are wonderful and Springfield Care Home is the best ever. The staff at Springfield are so dedicated to their work. There is nothing more they could do to improve. Lucy and Ann and all the staff are worth a million. I can’t thank them enough for the care, love and attention they have given to my mother in the seven years she has lived at the Care Home.”

Daughter of a Resident


“You care for the residents, you make them feel like you are their family, you treat them with respect and dignity. I don’t worry about my mum because I know she’s well looked after.”

Daughter of a Resident


“Mum seems very happy.”

Daughter of a Resident


“As far as I am concerned, you do everything well. I have no complaints. I feel you look after me and I enjoy the dinners because I don’t have to cook it or wash up afterwards! I am satisfied and have no complaints. I enjoy the company of others in the Home.”

Resident


“I can’t fault anything. I chose the Care Home for my wife and I chose wisely. You care for people that is what you do well.”

Husband of a Resident


“You cater to the individual needs of each resident.”

Daughter of a Resident


“The staff are exceptional, any issues are dealt with, any concerns are also dealt with. Communication has been prompt in all aspects so far. Dad has always said he is happy, well looked after, warm and fed well, so in my mind this is a relief. I love the “open house” policy as it means I can visit when it’s convenient to me. Every time I have visited (virtually every day), it’s been clean, vibrant, well-staffed, lovely atmosphere.”

Daughter of a Resident


“Well run, approachable staff and management, and a lovely warm friendly atmosphere.”

Daughter of a Resident


“Mum has settled in well. This is due to the staff being caring and helpful. It’s nice when I visit Mum to observe the staff sitting with other residents and putting them at ease and comforting them. Springfield have a good team of staff, who work together well. Very happy.”

Daughter of a Resident


“What I have seen in the Home I cannot see what can be done to make things any better. If I ever have to be a resident here, I would be quite happy.”

Son of a Resident


“I think that the staff are really excellent with the residents and I feel that my mum is really getting the care that she needs. Well done!”

Daughter of a Resident


“The family all feel that my mum is well looked after. We are very pleased with the service and we all feel relaxed leaving mum in the staff’s care. The staff are very pleasant and very approachable.”

Daughter of a Resident


“Never had to complain.”

Daughter of a Resident


“Just wanted to say a HUGE thank you for all your hard work, team-spirit and dedication. Thank you for being so great with my Grandad. You have been amazing from Director, to Manager, to front-line staff. You are all superb!”

Granddaughter and family of a Resident


“I think the staff are very good and they attend to all my needs when asked to do so. I think I could go to the Manager if I have any problems and she would deal with them promptly.”

Resident


“I think the staff do a good job all the time, they look after me well. And help me when I need them. I think nothing needs to be improved as they already do a good job in the way they do things in the Home. They do a good service for me and attend my needs.”

Resident


“I think the relationship of staff to residents is very good, with lots of interaction. The way the staff deal with the difficult situations with residents is commendable. Always happy to help.”

Son of a Resident


“As you will see from the questionnaire, everyone and everything are excellent! The staff are all very friendly and helpful. I feel that I have known them all for ages. I feel I can talk to them about anything and they always have time to listen to me. Also when I have spoken to Mr Patel he has been very helpful and understanding. A wonderful team!”

Daughter of two Residents


“I think they do a good job. I do not think they need to improve anything.”

Resident


“My dealings with the Manager and her staff, and talking to my mother-in-law [resident in the Home], I cannot think of anywhere she could be better looked after. Whenever I have a question or concern they are dealt with in a professional and compassionate manner. She is in a safe and kindly environment. She regards it as her home.”

Son-in-law of a Resident


“I have no problems with any of the staff. They are friendly and helpful. When I ask them anything, they try to help me as best as they can. At the moment I don’t think there’s anything that needs to be improved. The service provided meets my needs and I’m satisfied with the service in the Home.”

Resident

 




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